Business WiFi Tips: How to Fix Slow and Patchy Office WiFi
A plain English guide to better office WiFi, covering where to put access points, which frequency bands to use, what WiFi 6, 6E and 7 actually change, and when a cable is the better answer.
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Friendly, proactive IT support for North East businesses
We look after the computers, Microsoft 365, cyber security, networks and phones of businesses across Sunderland, Newcastle, Durham and beyond, for one fixed monthly cost. When something goes wrong, you speak to a local engineer who already knows your setup.
- Family run, based in Sunderland
- Fixed monthly cost per user
- Remote and onsite support
- No call centres
Real people answerCalls go to our Sunderland team
Security built inProtection, updates and backups looked after
Local to youSunderland based, across the North East
Predictable costsOne fixed monthly price per user
Straight to an engineerPhone, email or client portal
One partnerIT, phones and broadband together
Trusted by businesses across the North East
Do not just take our word for it. We are open Monday to Friday, 8:00am to 5:00pm. Ring 0191 543 3432 and see for yourself that a real person in Sunderland answers, or send us a message.
Sound familiar?
What is holding your business back?
Most of the businesses we meet are not short of ambition. They are short of time, and their IT is quietly getting in the way. Pick the one that sounds like you.
Things keep breaking
Slow computers, dropped WiFi and the same problems every week.
Worried about a cyber attackPhishing emails, ransomware and payment fraud keep you up at night.
Nobody really owns ITA busy colleague has become the IT person by accident.
Microsoft 365 is a messFiles everywhere, wrong licences and nobody sure who has access.
Backups nobody has testedYou think you are backed up, but have never tried a restore.
Old phone lines are endingThe analogue phone network is closing and your lines need to move.
A client wants Cyber EssentialsA tender or customer needs proof you take security seriously.
New starters take daysLaptops, accounts and access are pieced together every time.
What we do
Everything your business needs from IT, from one local team
Start with the essentials or hand us the lot. Every service is set up and supported by the same people in Sunderland.
Managed IT support
Your outsourced IT department: helpdesk, monitoring, updates and onsite help for a fixed monthly cost.
- Direct line to local engineers, no call centre
- Remote and onsite support across the North East
- Proactive monitoring and updates included
Cyber security
Layered, practical protection for your devices, email, accounts and data, explained in plain English.
- Layered protection, not a single product
- Endpoint, email and identity security
- Backups and staff training included in the plan
Microsoft 365
Setup, migration, licensing, security and day to day administration of Microsoft 365.
- Migrations from Google Workspace, other hosts and Exchange
- Honest licensing advice
- Security settings and multi factor authentication
Backup and recovery
Encrypted, tested backups of Microsoft 365, servers and devices, with a plan to get you running again.
- Microsoft 365 email, OneDrive, SharePoint and Teams
- Server and device backup
- Encrypted UK based cloud storage
Networks and WiFi
Data cabling, network cabinets, business WiFi, firewalls and backup connections, designed and installed locally.
- Cat5e, Cat6, Cat6a and fibre cabling
- Network cabinet installs and tidy ups
- Business WiFi with proper site surveys
IT projects and consultancy
Office moves, migrations, IT roadmaps and co managed IT, planned and delivered by a local team.
- Office moves and new office fit outs
- Server and Microsoft 365 migrations
- IT roadmaps and honest technology advice
Managed IT support
Like having your own IT department, without the cost of one
We become your IT team. We learn how your business works, document your systems and look after them every day, so your people can get on with their jobs.
- Helpdesk support by phone, email and portal
- Monitoring that spots problems early
- Updates and antivirus handled
- Onsite visits across the North East
- New starters set up properly
- Regular reviews and IT planning
Engineers based in Sunderland
How we work
Getting started is simple
No hard sell and no jargon. Just a clear look at where you are and an honest plan for where you should be.
Free IT review
We look at your devices, security, backups, network and Microsoft 365, and listen to what frustrates your team.
Clear proposal
A plain English report of what we found, what matters most and a fixed monthly price.
Smooth handover
We document everything, fix quick wins and take over from your previous provider without disruption.
Ongoing care
Day to day support, proactive maintenance and regular reviews that keep your IT improving.
Working with us
What you get, and what you will not
Plenty of IT companies say they are different. Here is what that means at Cyber Fits, in plain terms you can hold us to.
You get
- A direct line to the engineers who do the work
- A fixed monthly price per user, published on this site
- Monitoring, updates and antivirus in every plan
- Onsite visits across the North East on our Complete plans
- Honest advice, including when not to spend money
- IT, phones and broadband from one company
You will not get
- A call centre script or an overseas ticket queue
- Surprise invoices for the basics
- Jargon, or being made to feel silly for asking
- An engineer who has never seen your office
- Kit or licences you do not need
- Suppliers blaming each other when something breaks
Pricing
Simple plans, one fixed monthly cost
Priced per user per month, so your IT costs grow with your team rather than in sudden jumps.
Essentials
For small teams who want a reliable helpdesk and their systems kept healthy.
From£35per user per month
Excluding VAT. Fixed monthly cost.
- Remote helpdesk by phone, email and portal
- Monitoring and alerts on every computer
- Windows and software updates managed for you
- Business grade antivirus on every device
- Microsoft 365 user and licence changes
- New starter and leaver setups
- Quarterly health check report
Most popular
Complete
Your full outsourced IT department, remote and onsite, with backups covered.
From£55per user per month
Excluding VAT. Fixed monthly cost.
- Everything in Essentials
- Onsite visits when a problem needs hands on help
- Microsoft 365 backup for email, OneDrive, SharePoint and Teams
- Network, WiFi and firewall management
- Supplier management for broadband, phones and software
- Named account manager and regular IT reviews
- IT roadmap and budget planning
Complete Secure
For businesses that hold sensitive data or need to prove they take security seriously.
From£75per user per month
Excluding VAT. Fixed monthly cost.
- Everything in Complete
- Endpoint detection and response on every device
- Advanced email security and link protection
- Security awareness training and phishing tests
- Multi factor authentication and conditional access set up
- Help preparing for Cyber Essentials
- Security review with each IT review
Cyber security
Protection that fits a small business
Most attacks on small businesses start with a convincing email or a stolen password. We put sensible layers in place so one mistake does not become a disaster.
Endpoint protection
Detection and response on every device, with ransomware rollback.
Email security
Filtering, link protection and safeguards against payment fraud.
Identity and MFA
Multi factor authentication and sensible access controls.
Cyber Essentials
We help you prepare for the Government backed certification.
Layered protectionDevices, email, logins and backups all covered
One partner
IT, phones and broadband from one local company
When one company is responsible for your IT, your phone system and your internet connection, there is nobody to pass the blame to. Our sister brands make that possible.
Business phone systems
Hosted VoIP, desk phones, mobile apps, call queues and keeping your numbers, ready for the analogue switch off.
Visit Virtual Voice Office
Business full fibre and leased lines
Fast, reliable connections for offices across the North East, set up and supported by the same local team.
Visit Cyber FibreClient stories
What our clients say
Real words from North East businesses we look after.
“Cyber Fits manages our servers and production workstations, ensuring the uptime of our services and equipment is always maintained. Their quick response to any issues or downtime is impressive, and they consistently resolve problems within our SLA. Security is paramount to us, and Cyber Fits provides us with state of the art cyber security software to protect our company.”
“Cyber Fits has been an invaluable partner in managing our computers, network, and access control systems. Matt and his team recently fitted new audio visual systems and CCTV systems, all of which have greatly enhanced our facility's functionality and security. Their expertise, reliability, and dedication make Cyber Fits an essential part of our operations.”
“Cyber Fits has been instrumental in looking after our computers and website. Their expertise and reliable service have kept our systems running smoothly, allowing us to focus on our core business. Whether it's regular maintenance or troubleshooting, Matt and his team are always there when we need them.”
The people
Meet the team who answer the phone
Cyber Fits was started in Sunderland by two brothers who were always the ones friends and family called when technology stopped working. Today we are a small, friendly team that treats every client the way we would want to be treated.
About Cyber Fits
Proudly North East
Based in Sunderland. Supporting businesses across the region.
From Newcastle to Durham and down to Teesside, we look after business IT with the personal service you would expect from a local company.
Industries
IT support that understands your sector
Every industry has its own systems, rules and risks. We shape our support around yours.
Accountants and financial services
Secure, dependable IT for accountants, bookkeepers and financial advisers, built around client data protection and busy deadlines.
Charities and not for profits
Practical, affordable IT and cyber security for charities, community groups and social enterprises.
Construction and trades
Mobile, secure IT for contractors and trades, from site connectivity and document control to Cyber Essentials for tenders.
Estate agents and lettings
Reliable, secure IT and phones for estate agents, letting agents and property managers.
Healthcare clinics
Secure, reliable IT for private clinics, dental practices, physiotherapists and other healthcare providers.
Law firms
Secure, reliable IT for solicitors and law firms, with a focus on email security, client money protection and Cyber Essentials.
Manufacturing and engineering
IT, networks and security for factories, workshops and engineering firms, from the office to the shop floor.
Retail and hospitality
Dependable payments, WiFi, CCTV and IT for independent shops, cafes, bars and restaurants.
Guides and insights
Plain English advice for busy business owners
Networks and connectivity
Cyber security
Cyber Essentials and Cyber Essentials Plus Explained
Cyber Essentials is the UK Government backed scheme that shows your business has the basic security controls in place. Here is how it works, what it costs and how to prepare.
Backup and continuity
Does Microsoft 365 Back Up Your Data? What to Know
Microsoft keeps its service running, but protecting your emails and files is your job. Here is what the built in retention really covers, where it falls short and what a proper Microsoft 365 backup adds.
Trusted locally
North East businesses that rely on us
Our partners
Technology we install, support and trust
Microsoft 365
Questions
Frequently asked questions
Where is Cyber Fits based and which areas does it cover?
The team is based in Sunderland and supports businesses across Tyne and Wear, County Durham, Teesside and the wider North East, with remote support for everyone and onsite visits when a job needs hands on help.
What size of business does Cyber Fits work with?
Mostly businesses of around 5 to 100 staff, such as professional services firms, manufacturers, clinics, charities, estate agents and retailers. Smaller businesses are welcome too.
How much does IT support cost?
Managed IT support is priced per user per month, excluding VAT: Essentials from £35, Complete from £55, Complete Secure from £75. Every quote is confirmed after a free IT review, and the price is fixed so there are no surprise bills.
Can Cyber Fits take over from our current IT company?
Yes. Cyber Fits manages the whole handover, from passwords and licences to documentation, so your team keeps working while they take over.
Can Cyber Fits look after our phones and broadband too?
Yes. Sister brands Virtual Voice Office and Cyber Fibre provide business phone systems and full fibre broadband, so one local company can look after IT, phones and the internet connection.
How do I get started?
Book a free IT review at https://cyberfits.co.uk/free-it-review or call 0191 543 3432. Cyber Fits looks at your security, backups, devices, network and Microsoft 365, then gives you a plain English report and a fixed monthly price.
Let's talk
Ready for IT that just works?
Book a free, no obligation IT review. We will look at your setup, tell you honestly what needs attention and give you a clear fixed monthly price.